The new American hospital: creating an internal reform strategy.

"The future never just happens; it is created. Even though change and information are exploding, they aren't going to explode in your organization unless you have an effervescent culture, and managers driving it who are skilled at assimilating and mastering change. There will be no twenty-first century health care in our hospitals unless we learn how to birth it." —Dr. Clay Sherman, Creating the New American Hospital